General:

1. The frame-optic.com website is operated by the Frame Optics store with managers with 25 years of experience, the store is located in Nof HaGalil in two branches: Mivne Mall and Ofer Center.

2. The site is used for the sale of contact lenses, eyeglasses, sunglasses and related optical products, and is not a substitute for an eye examination by an ophthalmologist or a licensed optometrist (a comprehensive eye examination can be performed at our optician).

3. It is mandatory to have an eye examination by a licensed ophthalmologist or optometrist as well as to treat contact lenses in accordance with the optometrist and manufacturer’s guidelines.

4. Anyone who orders contact lenses must be experienced in fitting lenses of the type he ordered.

5. Basic conditions: The purchase on the website (contact lenses or glasses) with an up-to-date prescription is the responsibility of the buyer (a comprehensive eye examination can be performed at our optics).

6. In case of any irritation or discomfort, remove the lenses and consult an ophthalmologist and / or optometrist before re-using contact lenses.

7. Everything stated in these regulations applies equally to both sexes.

Purchasing on the site:

1. The right to purchase on the site is for every customer who has turned 18 years old, has an Israeli identity card or a valid foreign passport and is legally registered in Israel (A minor under the age of 18 can make a purchase and use the site only with the written permission of a guardian).

2. The customer has a valid Israeli or international credit card, visa or Isracard, issued in Israel or abroad by one of the credit card companies.

3. The customer has an e-mail on the Internet and an address in Israel.

4. A prerequisite for making the purchase on the site is obtaining approval from the credit company for the purchase.

5. For the avoidance of doubt, should the customer order on the website but make a mistake in the model or product data ordered and as a result the product needs to be replaced, the store will be able to charge a handling fee for replacing the product in the order

6. Replacement of products ordered on the website will only be possible if no use is made of the product, including the opening of the package.

7. The products offered on the site are original products only.

8. A prerequisite for making a purchase on the website is that the product is in the company’s stock.

9. If the product is not in the company’s inventory, despite its appearance on the website, the store will not be obligated to sell and / or supply it, and the customer will not have any claim and / or claim in this matter.

10. In any case of lack of stock or ordering a product from abroad, the buyer will be informed by a service representative on behalf of the company.

11. The site reserves the right to discontinue its activity at any time in its sole discretion, and / or to cancel a sale (before or after its closure).

12. If the product is out of stock at the supplier, the site may cancel the order and / or offer the customer an equivalent alternative product.

13. Users who register for the site and approve mailing confirm that they are aware that the site may share the customer’s details with third parties such as Mailing Company, Google and the like, for the purpose of providing the services.

Prices on the website:

1. Prices on the site include VAT legally.

2. From time to time price updates will be made on the site and if an exceptional mistake was made in good faith in typing a price for a particular product, this will not obligate the store and will allow the cancellation of a transaction and the full refund of the money paid by the consumer.

Products and photographs that appear on the website:

1. The products displayed on the site are real products only.

2. The product images on the site usually match the original product, but some products may change from time to time.

3. The photographs on the website are for illustration only.

4. There may sometimes be differences between the shades / color description that appear on the product page and the actual shades / color description of the product that will be actually provided, in case of discrepancy or discrepancy in the product color code exceeds the color description or image.

5. The products are new products in original packaging unless otherwise stated.

6. If it was not stated that the product is not in stock and the product was not downloaded from the site until the date of purchase, despite its appearance on the site, the site will not be obligated to sell and / or deliver it. The buyer will not have any claim and / or claim in this matter, subject to the site notifying the buyer of the product’s lack of inventory.

Supply Time:

1. The products in the website are provided to the customer in one of the following ways:
i. Delivery via Cheetah Company: The company undertakes to deliver the product within 7 business days by courier to your home or collection point.
After ordering, Cheetah will contact the customer to determine all the details.
ii. In cases that Cheetah company is unable to deliver the shipment to your area of residence, the shipment will be made via registered mail to the customer’s home according to the terms of the Israel Post.
** If some of the products in the shopping cart are out of stock at the time of ordering (the customer will be notified when adding the product to the basket) – the order will be delivered to the customer within a month at most.

2. Orders from abroad will be delivered within 21 business days or as specified by the site representative.

3. If delivery of the product is not possible (although it is stated that the product is available in stock) the store may cancel the order.

4. Products in an amount not exceeding 85 NIS will be provided by self-collection or an additional 14 NIS for registered mail delivery.

5. Products purchased through the site can be collected directly from the store independently upon receipt of a telephone message or SMS.

6. The site will not be responsible for delays in delivery and / or non-delivery caused by force majeure and / or from events beyond its control, including strikes and malfunctions in the Israel Post.

7. In areas where access is restricted from a security point of view, the site may place the products for the customer in an acceptable nearby place which will be coordinated with him in advance.

8. In any request to cancel an order after the product has long been shipped, the cancellation is subject to the customer returning the product in its original packaging intact, and without any damage and / or damage or defect and / or spoilage of any kind and type to locate at his expense.

Exchange / Return Policy:

1. The product was purchased on the website frame-optic.com.

2. It will not be possible to return / exchange products purchased from abroad or products made specifically for the customer (eg spectacle lenses or sunglasses lenses
or special permanent contact lenses …).

3. Product replacement will be possible when the product has not been opened and used in its original packaging.

4. Lens replacement will take place up to 6 months from the date of purchase.

5. Product expiration date (contact lenses) at least one year.

6. Shipping cost for product replacement on customer only.

Cancelling a Deal:

1. Product return will be made in accordance with the law up to 14 days from the date of receipt of the product with an invoice and provided that the product is in good condition and in its original packaging, and is not used.

2. Cancellation of a transaction can be done in one of these ways:
a) By Phone: 04-6051560.

b) At one of our branches: Frame Optics – Mevni Mall Nof HaGalil | Frame Optics – Ofer Center Nof HaGalil.

c) By E-Mail: shop@frame-optic.com

3. The amount paid will be refunded to the customer’s credit card used in the purchase and in the same way payments.

4. The amount refunded will be the price of the product less 5% or NIS 100, whichever is lower, not including shipping and handling fees.

5. The warranty and payment for the arrival of the product in its entirety applies to the customer only.

6. Cancellation of a transaction in accordance with the Consumer Protection (Cancellation of a Transaction) Regulations, 2010 and the Consumer Protection Law, 1981.

Privacy:

1. The name frame-optic.com – and also the Domain name and the trademark as it appears on the site are the property of the site only, and may not be used without the written permission of the site management.

2. The frame-optic.com website undertakes to do its best in the means at its disposal to maintain the confidentiality of customer information provided at the time of purchase.

3. The site is highly secured and meets the most stringent security requirements of credit card companies.

4. The system meets the security standard of PCI-DSS Level 1 and is protected by the SSL protocol of secure and encrypted communication.

5. The actual billing is done after encrypting and shuffling the credit information.

6. Anyone who performs an action on the site will hereby declare that he is aware of the regulations and agrees to its terms.

7. All legal proceedings and disputes will be heard in the Nazareth District Court only.

Frame Optics – אופטיקה פריים
Mevni Mall – Nof HaGalil | Ofer Center – Nof HaGalil
04-6767100